FAQ on Department Of Posts Internet Banking
1. What is the URL for DOP internet Banking?
The URL for accessing DOP Internet Banking is https://ebanking.indiapost.gov.in
2. What are the pre-requisites for availing DOP Internet Banking?
- Valid Active Single or Joint “B” Savings account standing at CBS enabled Branch Post Office, Sub Post Office or Head Post Office.
- Provide necessary KYC documents, if not already submitted
- Valid unique mobile number
- Email address
- PAN number
3. How to register for DOP Internet Banking?
Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking service will be ready for activation from next working day of registration of the request from the Post Office
4. How will I come to know about my DOP internet banking activation?
Once the request is processed successfully, an SMS alert will be delivered to your registered mobile number within 48 hours
5. What is my customer ID?
Customer ID is the 9 digit CIF ID printed on the first page of your Passbook.
6. What should be done once I receive an SMS alert regarding DOP Internet Banking activation?
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink “New User Activation” in the home page. Fill the necessary details and configure your Internet Banking login (Sign on) password and transaction password. Now login and configure security questions and answers along with Passphrase. These two steps are mandatory for successful activation of your internet banking user ID.
7. Why should I configure Security questions and answers during first time login?
Security questions and answers are required to be used when you forget your Login or transaction password or both
8. Whether both login and transaction passwords can be same?
No, it cannot be the same
9. What is the permissible limit for wrong login/transaction password attempts?
Permissible incorrect attempts are 5
10. What if I type my login password or transaction password wrong for 5 times?
In case login password is entered wrongly 5 times, your user ID will be disabled from logging in. In case the transaction password is entered wrongly for 5 times, transaction rights will be disabled. In such cases, please change your password using ‘Forgot Password’ option in login page and login with correct password.
11. What is the procedure to get my login rights or transaction rights enabled?
Please address the issue by mentioning the CIF ID/Account ID to dopebanking@indiapost.gov.in from your registered email ID with the issue details
12. What if I forget my password?
Use forgot password? link in the eBanking home page. Below options are available to reset the password. Follow the instructions prompted by the applications during reset.
- Using Security Questions and Answers
- Using Account Number and Date of Birth
13. Can I view all the accounts of the Joint Holder in Internet Banking?
Joint accounts can be viewed if both the customer IDs are linked for the same account. But Single accounts of a joint holder can be viewed by that account holder only in their internet banking login.
14. What if my password expires during login?
DoP eBanking application will prompt you to change the password during login and follow the displayed instructions.
15. Even after entering right password, application is not allowing to logging in. What should I do?
If user has not logged in for more the 180 days, password will get expired and the same should be intimated via email to dopebanking@indiapost.gov.in from your registered email ID. Once the same is enabled at DoP level, an email will be sent to your registered email ID. After getting the user id enabled, Use forgot password link available in the home page and follow the instructions.
16. Can my user ID be changed?
Yes, the user ID can be changed only once under My profile > Update channel login ID option.
17. What if I forget security questions and answers and password?
Use the option Using Account Number and Date of Birth to reset the password under Forgot Password link available in the ebanking home page and login to the ebanking application.
18. What if some of my Post office accounts are not visible in my internet banking login?
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/ Customer ID.
19. What is IFSC of DoP for NEFT and RTGS?
All India single IFSC for Department of Posts is – IPOS0000DOP
20. Can I transfer funds and make deposits and applicable charges?
Funds can be transferred using below options:
- From your POSB account to self or third party POSB accounts using the option Initiate Funds Transfer within DOP
- From your POSB account to other bank accounts through NEFT or RTGS using the option Funds Transfer To Other Bank
Apart from the above, below facilities are also available
- PPF Deposit, Loan repayment and Withdrawal
- RD deposit, Repayment of RD half withdrawal
- SSA deposit
NEFT is free and RTGS transactions are chargeable as under
- For transactions up to ₹ 5 lakhs ₹ 24.50 + Applicable GST
- For transactions above ₹ 5 lakhs and not exceeding the maximum limit ₹ 49.50 + Applicable GST
21. What type of accounts I can open through internet banking?
RD, TD, NSC, KVP and PPF accounts can be opened through Internet Banking available under General Services > Service request > New request option.
22. How to add the nominee for the account opened online through Internet Banking?
The nomination which exists in the SB account will get registered for the accounts opened online. However, if you want to open any account with different nominee, please visit the Post Office.
23. What is the procedure to change the nomination for the accounts opened online?
Please visit the Post Office where the account stands for getting the nomination changed and submit application for change of nomination, which is chargeable.
24. What type of account can be closed online?
RD, TD, PPF, KVP & NSC accounts can be closed as per the existing POSB norms post maturity. However, RD and TD accounts can be pre-closed as per the existing POSB norms. The closure proceeds will be credited to the SB account. (Closure of KVP/NSC accounts can be done which are opened on or after 01-July-2016)
25. Can I register a stop cheque request?
Yes, under General Services > Service request > New request option- Savings Accounts – Stop Cheque.
26. Can I change my login or transaction password?
Yes, it can be changed under My Profile > Change Passwords option.
27. Can I schedule a fund transfer for future date?
Yes, you can schedule fund transfer once by selecting frequency type “Single” and multiple times by selecting frequency type as “Recurring” for PO savings bank accounts and NEFT/RTGS.
28. Can I take PPF withdrawal online?
Yes, it can be availed for the eligible amount. However, PPF withdrawal is allowed only once in financial year (including online & offline) and at present, maximum of Rs. 2 lakhs or eligible amount which ever is lower can be withdrawn through online. For higher amount withdrawal, please visit your home branch post office.
29. Can I take RD half/partial withdrawal online?
No, it can be availed for eligible amount/period at home branch PO only
30. How can I disable my DOP Internet Banking?
Approach home branch PO for disabling Internet Banking.
31. How do I get the passbook for the accounts opened through EBanking?
If customer desires passbook, the customer should approach the home branch, where the account stands and identify himself, provide the account number(s) opened online, to get the passbook(s)
32. How can I get support from DoP for any issues regarding eBanking operations?
Please call our customer care toll free number 1800-266-6868 between 9 AM to 6 PM for any assistance or you can write to us on our email ID dopebanking@indiapost.gov.in.
33. Why Pass phrase is shown during ebanking Login?
Pass phrase is a security add on feature, which confirms that you are logging into genuine DOP Internet Banking URL. It should always match with the phrase, which you had configured during your user activation. This helps you in identifying identical malicious links whose primary objective is to steal your personal data. Customer should proceed with login, only if it matches.
34. What if my Pass phrase does not match during login?
Do not enter the password and do not proceed further logging in to such site as that may be a malicious site. Report such malicious URLs immediately to our email dopebanking@indiapost.gov.in
35. Can I change the Pass phrase?
No, Pass phrase can be configured only once during activation of Internet Banking.
36. My session frequently times out when I am logged into eBanking application. What should I do to prevent this?
For security reasons, if your login session is idle for more than 5 minutes, it will be automatically log you out. Please enable pop ups for our eBanking URL, which will alert you to extend the session during last minute of your session. Alternatively, you can use “Prevent Session Timeout” hyperlink in your login to extend your session.
37. Where can I download eBanking activation application form?
Please visit our official website in the following URL: https://www.indiapost.gov.in/VAS/Pages/Form.aspx under saving bank category “ATM or Intra Operable Net banking Mobile Banking Request Form” is available for download.
38. How to completely logout from my eBanking login?
After clicking on logout once, our eBanking application will take you to additional page, where you have to click on logout once again to completely log you out from eBanking application.
39. What should I do to activate my eBanking, if my account stands in the PO other than the place where I am residing?
Please visit nearest PO to transfer your account and then apply for eBanking by submitting the prescribed application form, post transfer-in
40. Can I place a request for new ATM card in DoP Internet Banking app?
No, New ATM Card request cannot be placed in Internet Banking. However, it can be placed in DoP Mobile Banking app Dashboard under: Request –> New ATM Card Request
41. How to request for ATM PIN in DoP Internet Banking app?
No, New ATM PIN request cannot be done in Internet Banking. However, it can be placed in the Mobile Banking app Dashboard as under: Request –> ATM PIN Request
42. How do I add Beneficiary in the DoP Internet Banking?
Beneficiary can be added under the Menu Transactions> Transaction Support Services > Manage Payee > Manage Beneficiary. Option available in beneficiary addition are – Add third party payee within DoP and Add other Bank Payee
43. Can I view the added Beneficiaries in DoP Internet Banking?
Yes, can be viewed under Transaction Support Services > Manage Payee > View Payee
44. Can I get my account statement in DoP Internet Banking?
Yes, it can be viewed under the options, Accounts > Click on account type > Mouse hover on the required account > Select – View Transaction History. You can also download the statement in pdf and xls format
45. Can I get my Interest paid certificates for Income Tax submission in DoP Internet Banking?
No, please visit your home branch post office for Interest paid certificates
46. My TD account is getting matured today. Will it get credited in my savings account automatically or will it get renewed automatically?
No. The TD account will not get closed or renewed automatically. Please close the TD account manually by using the menu, General Services > Service Requests > Closure/ Pre-closure of TD/RD account. For further renewal, please visit the post office where the account stands
47. I closed my TD account today through Internet Banking. But I didn’t get my Interest amount credited in my savings account. Only principal got credited in my savings account
During opening of TD account at the post office, the interest credit account is not linked to your savings account. Hence please visit your post office for getting your Interest amount
48. Can I submit my Form-15G/15H online through DoP Internet Banking?
No, Form-15G/15H cannot be submitted online. Please contact your home branch post office for submission of the same
49. Can I give standing instructions to my RD account from my SB account through DoP Internet Banking?
At present, there is no option to give standing instruction through Internet Banking. Please contact your home branch post office for availing standing instruction facility
50. I am getting an error “Pending SI exists” during closure. What should I do?
Please contact the post office where the account stands for removing the standing instruction facility
51. My name/address/email ID/mobile no is updated wrongly. Can I correct the same through online?
NO, KYC corrections cannot be made online. Please visit your home branch post office for KYC corrections
52. How can I apply for cheque book, online?
Cheque book cannot be applied online. Please contact your home branch post office to apply for cheque book
53. Can I pay PLI/RPLI premium through internet banking?
Yes, PLI and RPLI renewal premium can be paid using General Services > Service Requests > New Requests > Pay PLI Renewal Premium
54. How can I check the PAN validation status ?
PAN status can be checked under My Profile section > view PAN status
55. Facilities offered in DoP Internet Banking
| Scheme | Functionality |
| General | Dashboard |
| My Profile | |
| New User Activation by OTP | |
| Forgot Password | |
| Download Forms | |
| Information Links to— | |
| Terms and Conditions | |
| Contact us | |
| security tips | |
| About Phishing hyperlink | |
| Report Phishing hyperlink | |
| FAQ | |
| Password Management | |
| Complaints | |
| View Incomplete Transactions | |
| View All Transactions | |
| View Scheduled Transactions | |
| General Services- | |
| Manage Mails | |
| Manage Inquiries | |
| detailed activity inquiry | |
| Transaction limit inquiry | |
| View Lien on account if any | |
| View nominee details of the account(s) | |
| Manage Payee- | |
| Add Payee within DOP | |
| Add other bank Payee | |
| View Payee | |
| TDS Inquiry | |
| Transaction remarks entered by customer displayed in Transaction Particulars. | |
| Customer will be allowed to change Login ID only once. | |
| Income Tax vanilla hyperlink | |
| All India Single IFSC of DoP | |
| View PAN status in DoP | |
| Savings | Account Balance & Details |
| Transaction History | |
| Mini Statement | |
| View Monthly Average | |
| View Quarterly Average | |
| View Nominee details | |
| Inquire on lien | |
| Fund Transfer between Own & third party Post Office Savings Account. | |
| Fund Transfer to other bank accounts through NEFT &
RTGS |
|
| Fund Transfer from Savings to own/linked RD Account | |
| Fund Transfer from Savings to own/Linked RD Loan Account | |
| Fund Transfer from Savings to own/linked PPF Account | |
| Fund Transfer from Savings to Own/Linked Loan against PPF Account | |
| Fund Transfer from Savings to linked SSA account | |
| View Stop/Issued cheques | |
| Checking of status of used/unused POSB Cheques from the date of last cheque book issued. | |
| RD | Opening of new RD Account by debiting your own Post Office Savings Account |
| Account Balance & Details of RD and Loan on RD Account | |
| Transaction History | |
| Mini Statement | |
| Deposit in RD Account from Own Post Office savings Account | |
| Deposit in RD Loan Account from own Savings Account | |
| Closure and Pre-closure of RD Account and credit into your Post Office Savings Account | |
| TD | Opening of new TD Account by debiting your own Post Office Savings Account |
| Account Balance & Details | |
| Transaction History | |
| Closure and Pre Closure of TD Account and credit into your Post Office Savings Account | |
| MIS | Account Balance & Details |
| View principal and interest credit details | |
| View nominee details | |
| SCSS | Account Balance & Details |
| View principal and interest credit details | |
| View nominee details | |
| NSC | Open NSC Account |
| Account Balance & Details | |
| Transaction History | |
| View Nominee details | |
| Closure of NSC (Opened on or after 01 Jul 2016) | |
| KVP | Open KVP Account |
| Account Balance & Details | |
| View Nominee details | |
| Closure of KVP (Opened on or after 01 Jul 2016) | |
| PPF | Opening of PPF Account |
| Account Balance & Details of PPF and PPF Loan Account | |
| Transaction History of PPF and PPF Loan Account | |
| Mini Statement of PPF and PPF Loan Account | |
| View Nominee details | |
| Deposit in Active PPF Account | |
| Repayment in PPF Loan Account | |
| Withdrawal from PPF Account. | |
| For repayment in PPF Loan Account, outstanding Loan balance will be displayed. | |
| For withdrawal from PPF Account, eligible amount of withdrawal will be displayed. | |
| SSA | SSA Deposit |
| View Nominee details |