ceir.gov.in Portal Registration
ceir gov.in to Find Lost Mobile Phone at ceir.gov.in – Registration, Complaint Form, Know Your Mobile APP
CEIR SCOPE
This document is intended for the mobile users, who can use the services of CEIR to block/unblock their devices as well as to know the status of any mobile device through Know Your Mobile app.
CEIR BACKGROUND
Indian telecom sector is growing, especially in mobile communications, which brings pride to the nation in terms of inclusive growth, reduction in digital divide, affordable cost and better opportunities resulting into better life of citizen. As per TRAI data, there are 1175 million mobile connections in Telecom Network of the country at the end of Aug 2022. With the growing importance of mobile phones and variety of new applications, in addition to voice and data communications, consumers are using them for storing a number of personal details like phone contacts, bank account details, passwords, ATM PIN, date of birth etc. Thus, mobile handset has become a valuable item particularly in terms of the personal data/information stored in it.
With this success story, issues like increasing theft cases of mobile handsets, cloning of IMEI, illegal & non-genuine mobile phones have also cropped up. Mobile phone handsets with new technologies such as 3G/4G/Smart phones with advanced features and applications are expensive in the market and reselling of stolen handsets becomes lucrative for thieves. These challenges created the requirement of a platform where a Mobile Users can request to block the use of his mobile device, so that nobody can use it in any service provider’s network. CEIR system does not only provide the platform to users to raise the request for blocking but it also discourages the steeling of mobile device as it becomes useless after blocking.
CEIR PROCESS FLOW
The following steps explains the process flow for user to block a stolen device:
i. User is required to file a police complaint and then report about loss/theft of mobile phones through web portal www.ceir.gov.in.
ii. Reported mobile device will be blocked across all the service provider networks.
iii. All the existing mobile numbers with that same (cloned) IMEI will be put in an override list so that services to other existing mobile phones with same IMEI numbers are not affected. At present the services of cloned devices are allowed as in the network large no of such devices are active.
iv. If the stolen device is used with any SIM, the details of user will be recorded and shared with police authorities for tracing.
Know Your Mobile (KYM)
Through KYM, you can check the validity of your mobile device even before buying it. IMEI is written on the mobile packaging box. It could be found on the mobile bill/invoice. From your mobile you can check the IMEI number by dialling *#06#, IMEI number will be shown on mobile screen. If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile. KYM could be used through any of the following 3 methods.
- SMS : Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
- KYM app : Download the KYM app from Play Store (for Android) or from App Store (for iOS).
- Web portal : To use the web portal, click here.
CEIR Contact Information
- CEIR Helpdesk : Telephone: 14422
Email: ceir.support@cdot.in - Register Complaint – Click Here
- Complaint Status – Click Here
- Feedback – Click Here
CEIR Important Direct Link
- CEIR User Manual Mobile User (1.37 MB) PDF Download – Click Here
- Check lost / stolen Mobile Request Status – Click Here
- Request for un-blocking recovered / found mobile – Click Here
- Check lost/stolen Mobile Request Status – Click Here
What Is IMEI Number?
The International Mobile Equipment Identity (IMEI) number is a unique 15-digit code assigned to mobile devices. This number is used to identify and track devices, making it an important tool for law enforcement agencies to combat theft and fraud. It is also used by mobile network operators to blacklist stolen devices, preventing them from being used on their networks.
The IMEI number can be found on the device itself, usually on the back or underneath the battery. It can also be found by dialing *#06# on the device’s keypad. It is important to keep track of your device’s IMEI number in case it is lost or stolen. Reporting the IMEI number to your mobile network operator can help them block the device from being used on their network, making it more difficult for thieves to sell or use the device.
In addition to being a useful tool for law enforcement and mobile network operators, knowing your device’s IMEI number can also be helpful when troubleshooting technical issues. Some mobile network operators may ask for the device’s IMEI number when diagnosing network or connectivity issues. Overall, understanding the importance of the IMEI number and keeping track of it can help protect your device and ensure its proper functioning.
How to get IMEI Number on Android Phone
This number is important as it can be used to track your device if it’s lost or stolen.
On an Android device, you can find the IMEI number by going to the Settings app, then selecting “About Phone” and finally “Status”. The IMEI number should be listed here. Alternatively, you can dial *#06# on your phone’s keypad and the IMEI number will be displayed on the screen.
For iPhone users, go to the Settings app, select “General” and then “About”. Scroll down and you should see the IMEI number listed. You can also find the IMEI number printed on the back of the phone or on the SIM tray.
It’s important to keep your IMEI number safe and secure. If your phone is lost or stolen, you can use this number to report it to your carrier and have it blocked from being used.
How to Find Lost Phone with IMEI Number?
Firstly, what is an IMEI number? It stands for International Mobile Equipment Identity and it’s a unique identification number assigned to every mobile phone. You can find your phone’s IMEI number by dialing *#06# on your phone or by checking the phone’s original packaging. Once you have the IMEI number, you can use it to track your lost phone.
Secondly, contact your service provider and report your phone as lost or stolen. They will be able to block your phone from being used on their network and can also provide you with the phone’s last known location based on its IMEI number. This information can be shared with the police to help locate your phone.
Lastly, there are also third-party apps and websites that can help locate your lost phone using its IMEI number. These services can provide you with real-time location updates and even remotely lock or wipe your phone to protect your personal information.
In conclusion, losing your phone can be a stressful experience, but don’t panic. By knowing your phone’s IMEI number and taking the necessary steps, you can increase your chances of locating your lost phone.
How to Find Lost Phone Without IMEI Number?
First, try using Google’s Find My Device feature. This feature allows you to locate your phone, lock it, and even erase its data remotely. Simply log in to your Google account on another device and select your lost device from the list.
If that doesn’t work, try contacting your service provider. They may be able to track your phone using cell tower triangulation. Be sure to have your account information and any other relevant details ready when you call.
Finally, consider using a third-party app like Prey or Cerberus. These apps can help you locate your phone, take pictures remotely, and even sound an alarm to help you find it.
How to block a lost / stolen phone?
The user can block the phone’s IMEI by any one of the following means:
Through a form submitted on this website. The procedure to do it is as follows: –
- File a report with the police, and keep a copy of the report.
- Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
Note: As per TRAI’s regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
- Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
- After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
- Through State Police.
Note: If the user receives the message “Request already exist for IMEI *** and mobile number *** with FirNo = *** on *** by State police.” after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the CEIR system through State police.